One - Nil

Relief, Mrs Beeton's little problem with the telephone has been resolved. (See post below.) The telephone is now working perfectly so the BT engineer has been cancelled, phew. It would appear that this is all down to a minor mishap on the part of the Fat Controller, who deleted the password on his internet connection and typed in a completely new one! No I am as wise about why he did this as you are. Unfortunately no one knows what the real password should be, so the phone will be working for the forseeable future. Internet 1 - Fat Controller 0.